Keith Tarbi
A driven and successful individual with over thirteen years of leadership, business analysis and customer service experience. A reliable mentor and seasoned problem solver who embraces corporate changes and new challenges.
Demonstrated Business Competencies
ü Application of project management methodologies across multiple disciplines/solutions.
ü Alignment of both the financial and technical aspects of any project with the goals of key stakeholders.
ü Builder of confidence in senior level executives through strong communication and leadership.
ü Cultivator of trust-based client relationships.
ü Tactical and strategic business theorist who plans and adapts on a case by case basis.
ü Deliverer of technology solutions that meet and/or exceed business objectives and goals.
ü Leader who is focused in time-critical situations through discipline, planning, monitoring and scope control.
ü Influences drawn from a blend of small and large organizations that embrace a variety of management methodologies.
Education
Penn State University, Masters of Science in Information Science 1999-2001
Indiana University of Pennsylvania, Bachelors of Science in 1993-1998
Management Information Systems
IT Project Experience
ü Analysis - Advanced experience with IT project definitions, requirements, specifications, multi-design concepts, usability testing and use case creation
ü Digital Marketing – Professional experience with digital marketing which includes creative website implementations, e-commerce and web promotions
ü Management – Team leader, decision-maker, strategist, technical road mapper
Technical Skills
Rational Quality Manager
Rational ClearQuest
Rational RequisitePro
HP Quality Center
Share Point
Adobe Photoshop
Inter Woven
K2 Workflow
HP Quality Center
Project Server
Professional Experience
CIBER, Inc. 2008-Present
QA Team Lead 9/2013- present 4/2012- Present
Del Monte
∙ Charged with leading a testing team of large Cloud-based ERP system.
∙ Facilitated the Del Monte business team in their efforts to solidify a standard for quality testing and defect management of a new ERP system.
∙ Translated business scenarios into test cases that could be automated by a QA test team in Bangalore, India
Senior Business Analyst 4/2012- 8/2013 4/2012- Present
Highmark
∙ Charged with managing conversion and migration work on vendor migration feeds from Project Planning phase to Installation and Acceptance phase using RUP framework process.
∙ Daily experience with relationship building skills and skills dealing with Highmark's direct vendor base as well as its expansive client base.
∙ Analyze and enhanced processes to support Health Plan Operations areas by conducting change control analysis and tracing dependencies to aid in decision making.
∙ Utilize project management methodologies, as an individual contributor and/or project lead to produce project deliverables such as assisting with defining detailed requirements and functional design on medium-sized projects.
∙ Innovative Rational Tools knowledge that includes production of client facing technical specifications augmented by RQM test case executions.
∙ Support various levels of testing, such as parallel, positive, negative, business integration, regression, and partner testing on medium-sized mainframe data transfer project.
∙ Monitor, analyze and resolve production and test data issues and communicate results to stakeholders.
∙ Systematized and presented a plan to the clients Informatics Data Warehouse team in order to complete large client data migration.
∙ Structured, prepared and presented client business requirements, functional design documents and system specifications that aided in process improvement, quality assurance and resolution of key deliverables for the project charter.
Project Manager/Business Analyst 4/2008-4/2012
(specific engagements are unidentified)
∙ Manage clients through established project tasks on a critical timeline.
∙ Gather key requirements for functional and technical specification documentation.
∙ Process requirements and monitor changes and modifications.
∙ Facilitate and provide design guidance to a .Net based software development team.
∙ Create documentation around pre-established rules that govern the industries I do business with.
∙ Requirement and analysis gathering focusing on interface design, coding, and quality testing for large organizations.
∙ Knowledge of key business variables that take into account the brand, products, revenue expectations, and budget.
∙ Blueprint with developers and management to ensure designs and site architecture align with corporate goals.
∙ Interface design which allows for product marketing through multiple areas of the web.
∙ Analysis of multi-layered site templates, content pages, style sheets, interactive forms, and FLASH animations.
∙ Implement documentation and requirements through established processes that creates brand equity websites for our clients.
∙ Successfully managed a K2/MOSS 2007 2-person support/development arrangement with a large solar manufacturing company.
∙ Handle all PM and BA duties for a large multi-location support base.
∙ Expedite myself and my team efficiently and with quick proficiency that was needed in this engagement to support an all-inclusive enterprise MOSS portal.
∙ Augment our support strategy to meet the needs of the client immediately after assembling an internal support and development strategy.
∙ Direct and manage an increasingly growing scope of additional K2, .NET and SharePoint Design SharePoint templates for organization purchase orders.
∙ Control flat billing cost constraint while winning additional phases of work from client.
∙ Support and manage K2 Workflows through K2.net Service Manager and K2.net Workspace
∙ Deliver matrices and performance reporting to client and maintained a profitable and first-class engagement relationship between the client and Detroit field office.
∙ Distribute Nielsen/Atlas data linked fact/product/channel data to senior-level marketing executives for Demand Planning and financial forecasts
∙ Linked old demand planning model data with new business model requirements
∙ Client-facing relationship with senior level Interactive Director of major for-profit education company toward time-critical project objectives.
∙ Provided regular communications with key stakeholders including status, accomplishments, performance metrics, risks, issues, plans and schedules for project activities and deliverables.
∙ Achieve superior client satisfaction with on-time project delivery, within client’s budget.
Apollo Group, Inc. 2002-2008
Campus Supervisor/Manager, Campus Services/Operations Department
∙ Led a team of advisors within Operations.
∙ Developed a regional information sharing network using SharePoint.
∙ Developed an interactive and collaborative orientation system using SharePoint and ADOBE
∙ Connected internet-based technology that was incorporated by the campus director and senior- level management into standard processes.
∙ Demonstrated proven leadership and team skills to assist NE region to attain corporate A/R budget goals including reduction of bad debt and revenue/profit objectives through retention.
∙ Spearheaded a regional performance campaign.
∙ Led a team of specialists across the region while supervising team.
∙ Developed corporate and collaborative billing technologies and strategies through ORACLE to integrate customer payments through the internet.
Technical Support Specialist, IT Support Department
∙ Interactively counseled and optimized system configurations.
∙ Team Lead for an emerging group of desktop support individuals to fulfill Help Desk tickets from staff and students.
Financial Services Consultant/ Academic Advisor, Student Services Department
∙ Processed and provided quality assurance of financial aid paperwork and provided management of invoices and payments through ORACLE 11i Financials software.
∙ Adhered to Sarbanes-Oxley requirements and was primary collections officer at campus.
∙ Adopted PeopleSoft to connect to government based financial information.
Proscape Technologies 2000-2001
Software Project Manager, Software Development Department
∙ Primary point of contact for all of Proscape’s clients while project managing in-house software developers
∙ Served as technical and business liaison between the customer and the internal software development team
∙ Developed information strategies using A.C. Nielsen Data Mart.
∙ Responsible for creating, presenting and administering Scope Change documents/projects.
∙ Implemented MS Project for design/testing/delivery
∙ Delivered steady communications on critical path for all current projects
Siemens Medical Systems 1998-2000
Systems Analyst, Professional Services Department
∙ Delivered INVISION* mainframe application, onsite and offsite, on IBM 390 mainframes
∙ Team member of first web-based Microsoft project implemented at SMS
∙ Implemented the Net-Access® MS-based client-server application on web-servers
∙ Linked mainframe back-end with Net-Access® client-server front end after gathering essential business requirements from our clients
Other Experience
University of Phoenix Ongoing
∙ Adjunct faculty member specializing in Information Technology and Human Behavior courses.
§ Critical Thinking (PHL/251)
§ Human Factors In Technology (TEC/401)
§ Skills For Lifelong Learning (GEN/101)
§ Skills For Lifelong Learning (GEN/300)
§ Research Methods (RES/100)
Western International School of Business
§ Several International Business courses completed.
A driven and successful individual with over thirteen years of leadership, business analysis and customer service experience. A reliable mentor and seasoned problem solver who embraces corporate changes and new challenges.
Demonstrated Business Competencies
ü Application of project management methodologies across multiple disciplines/solutions.
ü Alignment of both the financial and technical aspects of any project with the goals of key stakeholders.
ü Builder of confidence in senior level executives through strong communication and leadership.
ü Cultivator of trust-based client relationships.
ü Tactical and strategic business theorist who plans and adapts on a case by case basis.
ü Deliverer of technology solutions that meet and/or exceed business objectives and goals.
ü Leader who is focused in time-critical situations through discipline, planning, monitoring and scope control.
ü Influences drawn from a blend of small and large organizations that embrace a variety of management methodologies.
Education
Penn State University, Masters of Science in Information Science 1999-2001
Indiana University of Pennsylvania, Bachelors of Science in 1993-1998
Management Information Systems
IT Project Experience
ü Analysis - Advanced experience with IT project definitions, requirements, specifications, multi-design concepts, usability testing and use case creation
ü Digital Marketing – Professional experience with digital marketing which includes creative website implementations, e-commerce and web promotions
ü Management – Team leader, decision-maker, strategist, technical road mapper
Technical Skills
Rational Quality Manager
Rational ClearQuest
Rational RequisitePro
HP Quality Center
Share Point
Adobe Photoshop
Inter Woven
K2 Workflow
HP Quality Center
Project Server
Professional Experience
CIBER, Inc. 2008-Present
QA Team Lead 9/2013- present 4/2012- Present
Del Monte
∙ Charged with leading a testing team of large Cloud-based ERP system.
∙ Facilitated the Del Monte business team in their efforts to solidify a standard for quality testing and defect management of a new ERP system.
∙ Translated business scenarios into test cases that could be automated by a QA test team in Bangalore, India
Senior Business Analyst 4/2012- 8/2013 4/2012- Present
Highmark
∙ Charged with managing conversion and migration work on vendor migration feeds from Project Planning phase to Installation and Acceptance phase using RUP framework process.
∙ Daily experience with relationship building skills and skills dealing with Highmark's direct vendor base as well as its expansive client base.
∙ Analyze and enhanced processes to support Health Plan Operations areas by conducting change control analysis and tracing dependencies to aid in decision making.
∙ Utilize project management methodologies, as an individual contributor and/or project lead to produce project deliverables such as assisting with defining detailed requirements and functional design on medium-sized projects.
∙ Innovative Rational Tools knowledge that includes production of client facing technical specifications augmented by RQM test case executions.
∙ Support various levels of testing, such as parallel, positive, negative, business integration, regression, and partner testing on medium-sized mainframe data transfer project.
∙ Monitor, analyze and resolve production and test data issues and communicate results to stakeholders.
∙ Systematized and presented a plan to the clients Informatics Data Warehouse team in order to complete large client data migration.
∙ Structured, prepared and presented client business requirements, functional design documents and system specifications that aided in process improvement, quality assurance and resolution of key deliverables for the project charter.
Project Manager/Business Analyst 4/2008-4/2012
(specific engagements are unidentified)
∙ Manage clients through established project tasks on a critical timeline.
∙ Gather key requirements for functional and technical specification documentation.
∙ Process requirements and monitor changes and modifications.
∙ Facilitate and provide design guidance to a .Net based software development team.
∙ Create documentation around pre-established rules that govern the industries I do business with.
∙ Requirement and analysis gathering focusing on interface design, coding, and quality testing for large organizations.
∙ Knowledge of key business variables that take into account the brand, products, revenue expectations, and budget.
∙ Blueprint with developers and management to ensure designs and site architecture align with corporate goals.
∙ Interface design which allows for product marketing through multiple areas of the web.
∙ Analysis of multi-layered site templates, content pages, style sheets, interactive forms, and FLASH animations.
∙ Implement documentation and requirements through established processes that creates brand equity websites for our clients.
∙ Successfully managed a K2/MOSS 2007 2-person support/development arrangement with a large solar manufacturing company.
∙ Handle all PM and BA duties for a large multi-location support base.
∙ Expedite myself and my team efficiently and with quick proficiency that was needed in this engagement to support an all-inclusive enterprise MOSS portal.
∙ Augment our support strategy to meet the needs of the client immediately after assembling an internal support and development strategy.
∙ Direct and manage an increasingly growing scope of additional K2, .NET and SharePoint Design SharePoint templates for organization purchase orders.
∙ Control flat billing cost constraint while winning additional phases of work from client.
∙ Support and manage K2 Workflows through K2.net Service Manager and K2.net Workspace
∙ Deliver matrices and performance reporting to client and maintained a profitable and first-class engagement relationship between the client and Detroit field office.
∙ Distribute Nielsen/Atlas data linked fact/product/channel data to senior-level marketing executives for Demand Planning and financial forecasts
∙ Linked old demand planning model data with new business model requirements
∙ Client-facing relationship with senior level Interactive Director of major for-profit education company toward time-critical project objectives.
∙ Provided regular communications with key stakeholders including status, accomplishments, performance metrics, risks, issues, plans and schedules for project activities and deliverables.
∙ Achieve superior client satisfaction with on-time project delivery, within client’s budget.
Apollo Group, Inc. 2002-2008
Campus Supervisor/Manager, Campus Services/Operations Department
∙ Led a team of advisors within Operations.
∙ Developed a regional information sharing network using SharePoint.
∙ Developed an interactive and collaborative orientation system using SharePoint and ADOBE
∙ Connected internet-based technology that was incorporated by the campus director and senior- level management into standard processes.
∙ Demonstrated proven leadership and team skills to assist NE region to attain corporate A/R budget goals including reduction of bad debt and revenue/profit objectives through retention.
∙ Spearheaded a regional performance campaign.
∙ Led a team of specialists across the region while supervising team.
∙ Developed corporate and collaborative billing technologies and strategies through ORACLE to integrate customer payments through the internet.
Technical Support Specialist, IT Support Department
∙ Interactively counseled and optimized system configurations.
∙ Team Lead for an emerging group of desktop support individuals to fulfill Help Desk tickets from staff and students.
Financial Services Consultant/ Academic Advisor, Student Services Department
∙ Processed and provided quality assurance of financial aid paperwork and provided management of invoices and payments through ORACLE 11i Financials software.
∙ Adhered to Sarbanes-Oxley requirements and was primary collections officer at campus.
∙ Adopted PeopleSoft to connect to government based financial information.
Proscape Technologies 2000-2001
Software Project Manager, Software Development Department
∙ Primary point of contact for all of Proscape’s clients while project managing in-house software developers
∙ Served as technical and business liaison between the customer and the internal software development team
∙ Developed information strategies using A.C. Nielsen Data Mart.
∙ Responsible for creating, presenting and administering Scope Change documents/projects.
∙ Implemented MS Project for design/testing/delivery
∙ Delivered steady communications on critical path for all current projects
Siemens Medical Systems 1998-2000
Systems Analyst, Professional Services Department
∙ Delivered INVISION* mainframe application, onsite and offsite, on IBM 390 mainframes
∙ Team member of first web-based Microsoft project implemented at SMS
∙ Implemented the Net-Access® MS-based client-server application on web-servers
∙ Linked mainframe back-end with Net-Access® client-server front end after gathering essential business requirements from our clients
Other Experience
University of Phoenix Ongoing
∙ Adjunct faculty member specializing in Information Technology and Human Behavior courses.
§ Critical Thinking (PHL/251)
§ Human Factors In Technology (TEC/401)
§ Skills For Lifelong Learning (GEN/101)
§ Skills For Lifelong Learning (GEN/300)
§ Research Methods (RES/100)
Western International School of Business
§ Several International Business courses completed.
